Specialist - Quality

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Job Number: 4549

External Description: A career at Merck is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Job Description

Company

Merck Limited (formerly E. Merck Limited) was set up in India as the first Merck subsidiary in Asia in 1967. Merck in India is represented in all the three business sectors of Healthcare, Life Science and Performance Materials. Company's head office is in Mumbai, with manufacturing centers in Goa, Bangalore and Khopoli. Merck India comprises of 4 legal entities:

  • Merck Ltd (publicly listed since 1981)
  • Merck Specialties Pvt Ltd
  • Merck Life Science Pvt Ltd
  • Merck Performance Materials Pvt Ltd

    With the global acquisition of Sigma-Aldrich in 2015, Merck has added 5th legal entity in India organization - Sigma Aldrich Chemicals Pvt Ltd.

    Position: LS Inquiry Support Expert

    Purpose

    Merck Life Science Quality Services ensures customer satisfaction through information support and problem resolution. The advertised position is situated in the Knowledge & Data Management Team of Life Science Quality Services.

    The team is supporting LS Quality Services and internal partners with a range of services in the areas of data analytics and metrics generation, systems support and information management. For example, the team is responsible for the Customer Complaint Reporting for global Life Science.

    To provide these services we closely collaborate with various business functions to understand their needs and processes. We also collaborate with BT to further digitalize information processes - be it dashboards for metrics or BI solutions for data management.

    The key responsibilities of this role will lie in metrics generation (e.g. creating regular reports) and in on demand data analysis (e.g. conducting deep dives into complaint metrics to provide further insights to Business). In this context, the applicant will work with Quality Services colleagues and interface partners to understand their reporting requirements and the underlying processes. In addition, the applicant will also liaise with BT with the purpose of making more data available for reporting and / or automate reporting processes.

    The applicant will be integrated into a supportive global team of reporting, systems and process experts.

    We are looking for a person who is experienced in working with data and metrics and who understands their importance for management, problem resolution and decision making. We are looking for a person who has the desire to understand the meaning of the data they are working with as well as the processes behind the data. Furthermore, we are looking for a person with a strong interest in IT topics, who is comfortable to work with systems and databases (e.g. SAP, Trackwise, SFDC) and to liaise with the BT department to collaboratively make data processes smarter and more digital.

    If this sounds interesting to you we are looking forward to hearing from you!

    Scope of Responsibility

  • Total sales revenue supported: NA
  • Total number of employees supervised (in organization): NA
  • Number of locations responsible for: NA
  • Total operating/department budget: NA
  • Total capital expenditures: NA
  • Other items relevant for role: NA

    Essential Job Functions

  • Build reports and provide metrics (e.g. in Excel and BI systems) based on complex data sets from multiple source systems.
  • Learn and understand our partners' business processes for which our team is providing reports.
  • Conduct on demand data-analysis for Quality Services and Business Partners.
  • Be a key go-to person for specific metrics, data sets and source systems and provide advice and support to departmental colleagues and interface partners.
  • Analyze data-management processes and make recommendations for improvements - especially automations.
  • Work with interface partners and BT to further improve data-availability (e.g. from ERP systems) and expand the teams' reporting services
  • Together with the BT department drive IT projects as the business representative and implement the recommended IT solutions (lead discussions with BT, testing, following up on requests.
  • Effectively participate as an integral team member of the Knowledge & Data Management Team, as well as the larger Quality Services department. Demonstrate ability to work remotely (remote from leadership/ team) and leverage all vehicles of communication

    Basic Qualifications

  • Technical Knowledge at least on Bachelor's Degree Level in Business or IT (or a natural science background with significant and proven data analytics and systems skills)
  • Strong Microsoft Office Skills, in particular Excel (VBA programming desirable).
  • Extended experience in working with SAP
  • Previous experience with Salesforce.com or Trackwise as well as Business Analytics Tools / BI tools is helpful or needs to be quickly and proactively acquired on the job.
  • Prior exposure to Customer Relations Management and/or Quality Management Processes particularly in the Life Science or Consumer Health business is desirable.
  • Profound English language skills including the technical terminology (Level B2)
  • 3 years of work experience

    Knowledge and Skills

  • Proactive and highly diligent worker
  • Strong analytical skills
  • High affinity to IT tools
  • Ability to multi-task
  • Focus on Quality
  • Effective communication skills (written, oral, listening, presentation)
  • Willingness to share knowledge with colleagues and to support them in a collegial way.



What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at come2merck.com

Job Number: 181431

Community / Marketing Title: Specialist - Quality

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