Specialist-Bio Regulated Materials

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Job Number: 4334

External Description: A career at Merck is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

SCOPE OF RESPONSIBILITY:

To answer the technical queries pertaining to Bio regulated materials which is assigned to SBS technical service

PURPOSE OF THE POSITION

The Sales support/Technical support engineer manages on a daily basis product and application inquiries to support sales directly or indirectly and ensures these are treated with the level of reactivity according to the needs.

ESSENTIAL JOB FUNCTIONS

  • Provide scientific responses to the bio regulated materials questions and solutions to customers' research problems by utilizing scientific knowledge and available resources, consulting with more experienced scientists when necessary.
  • To maintain the image of Merck as a source of scientific information, to function as a leader in Life Science and High Technology, and to promote our obsession with service.
  • Enhance our product information databases by documenting technical information from customer interactions.
  • Recommend products based on customer needs and research interests.
  • Compliant Management- Act as a customer advocate and ensure that customer complaints are understood, recorded in the quality system and ensure a good advancement of the complaint process and a high quality analysis and customer response
  • Document errors and information the responsible department for changes in company electronic and printed publications.
  • Document all customer interactions and requests for new products.
  • Contribute to company/department operations and process improvement efforts.
  • Recommend and participate in process improvement studies.
  • Actively participate on intra- and inter-departmental teams as assigned.
  • Miscellaneous duties and tasks as assigned.
  • Exemplary attendance and adherence to schedule.

    BASIC QUALIFICATIONS

    Education:

    Ph.D. (Biology, Biotechnology, Pharmacy, Biochemistry)

    Experience:

    3 years in R&D/ Technical services of life science or pharmaceutical industry.

    God exposure in Flow Cytometry is a must

    Previous work experience should be from a fast-paced, changing and growing organization either as
  • Lab QA/QC, diagnostic, flow cytometry, immuno assay
  • Lab, QA/QC, Life Science Specialist or R&D Lab technician, Cytometry; pathology
  • Clinical laboratory, flow cytometry core lab or research lab, Biochemistry, Immunology

    Previous positions / jobs

  • Life science specialist from R&D area
  • Researcher from Academia
  • Lab, QA/QC, Life Science Specialist or R&D Lab technician.
  • Experienced professionals in Food production, or Life science specialist from R&D area
  • Life science specialist from R&D, laboratory technician with strong technical background

    Technical Skills / Competencies:
  • Technical skills
  • Solve queries on time with content in your response that allows us to resolve the claims of our clients. Ability to present solutions in friendly-user language
  • Agility, good communication, teamwork, innovative, listening, responsibility and engagement
  • ability to transfer knowledge, knowledgeable, leadership, empowerment, result oriented, Team working spirit
  • Highly Analytical mind. Proactive. Courious.
  • Manage time efficiently
  • Analytical & problem solving ability.
  • Customer centric orientation
  • Knowledge of ISO preferred.

    Focus on
  • Lab QA/QC, diagnostic, flow citometry, inmuno assay
  • Flow Cytometry / Functional Genomics / Diagnostics / Tissue Diagnostic ( Microscopy and H&H), F&F, Genetic; Protein assays, Enzymes, Cell based assays
  • HPLC, diagnostic testing, Microscopy diagnostic testing (leukemia, Papanicolau's.


What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at come2merck.com

Job Number: 179893

Community / Marketing Title: Specialist-Bio Regulated Materials

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